Hi, I'm Hiruy 👨💻
Degree: B.S. Computer Science — University of St. Thomas
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Graduating: May 2027
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GPA: 3.6, Dean's List
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Location: Saint Paul, MN
Experience
Mar. 2026 – Present
Technical Support Specialist
University of St. Thomas, ITS Desktop Services & Support
Diagnose and resolve hardware, software, and network incidents for 9,000+ students and staff across Windows and Mac environments, tracking all requests via TeamDynamix. Image, deploy, and configure campus computers and printers following standardized ITS procedures. Analyze ticket volume and resolution data to identify recurring issues and surface patterns that inform documentation improvements and reduce repeat incident rates.
Jan – May 2025
IT Help Desk Assistant
St. Olaf College
Maintained a 90%+ same-day resolution rate across 50+ weekly tickets by diagnosing hardware, software, and network issues for 3,000+ students and staff via TeamDynamix. Reduced repeat tickets by writing technical documentation that standardized debugging procedures for recurring issues. Improved support consistency by triaging and routing tickets with full SLA compliance and accurate cross-team tracking.
Skills
Languages
Python
JavaScript
SQL
Java
Frameworks & Libraries
React
Flask
Pandas
sentence-transformers
BeautifulSoup
Tools & Platforms
Git
Claude AI
GitHub Copilot
Netlify
Render
VS Code
Draw.io
TeamDynamix
Areas
ETL Pipelines
NLP
Semantic Search
AI Integration
REST API
System Design
Data Analysis
Projects
Ask the Church Fathers
React
Flask
SQLite
Claude API
NLP
Full-stack semantic search engine over the complete early Church Fathers corpus. 3-tier system with hybrid BM25 + vector search (384-dim embeddings) merged via Reciprocal Rank Fusion. ETL pipeline scraping, cleaning, and embedding public-domain texts. Claude API for AI-synthesized theological answers with citations. Deployed on Netlify + Render.
FZ Contracting — AI Workflow System
Claude AI
Draw.io
System Design
MCP
Designed a 6-stage agentic AI workflow for a real contracting business — Lead → Scheduling → RFP → Proposal → Trade Sequencing → Job Scheduling. Authored a 22-requirement PRD adopted by the senior engineer. Mapped API integrations with Google Calendar, Maps, and Twilio.
E-Commerce Funnel & RFM Analysis
Python
Pandas
Claude AI
GitHub Copilot
4-stage data pipeline on 541,909 transactions surfacing a 34.6% first-purchase drop-off, 51.8% revenue concentration in top 10% of customers, and 1,541 at-risk customers as a win-back opportunity via RFM segmentation.
updated 04/07/2026